Steelcase
Our Finishing supplier that applies backers to our COM fabrics is experiencing labor shortages. As a result we are increasing lead times to 35 days for COM fabrics with finishes.
custom surface material requests
customer's own material
open line laminate
perfectmatch paint
customiz stain
Frequently Asked Questions
General
Laminate
Leather
CAL TB 133
Fabric Application Direction
General
1) What kinds of testing does Steelcase perform on textiles and laminates?
SC performs all of the standard manufacturing techniques and then reviews the application for manufacturability. This is mandatory in order to achieve acceptable appearance per Steelcase Quality standards

2) Does Steelcase order the test yardage?
No. As of today, the person who is requesting the test is responsible for ordering the test yardage.

3) How much does it cost to test a textile or a laminate?
Steelcase tests textiles and laminates at no charge. However, Steelcase does not purchase the actual test yardage or laminate material. The person requesting the test is responsible for ordering and purchasing the necessary fabric or laminate for testing.

4) Why does Steelcase need 4.5 yards (for seating upholstery) and 4 yards (for vertical surfaces) in order to conduct testing?
Steelcase uses the 4.5 yards (for seating upholstery) to test on all seating products, including Turnstone, Wood Seating, and Steelcase Task seating. Vertical Surface fabric (4 yards) is tested on all panel systems and tackboards (except Pathways Privacy Walls because an additional 4 yards are needed for a more comprehensive run on this product).

5) Why do I have to provide test yardage for all of the available product lines when I only want a specific product?
Since many of the requests for testing are prior to an order, testing for all product lines eliminates additional delays for results if your customer changes or adds additional product lines to their order.

6) May I specify seating fabric for vertical surfaces and vice versa?
Only if the fabric has been tested and approved for both products, would this be appropriate. Graded-in fabrics are not always approved for both products in the graded-in program.

7) Does Steelcase test fabric for CAL TB 133 also?
Yes, but CAL TB 133 is a specific application test requiring additional time and there is a charge for this test.

8) Does Steelcase test on Brayton and Vecta seating products as well?
No, Brayton and Vecta test seating fabrics separately.

9) How long does testing take?
Test results will be returned (by fax or e-mail) in four working days after the receipt of both the fabric and the completed request form. Please keep in mind that we must first receive your complete and accurate information in order to communicate any test results within 4 business days. If you have not received a reply, please contact us ASAP to confirm your contact information and to provide us with your fabric shipment tracking information.

10) Where do I look for testing results?
Click on test results from the main page and fill out all of the information to find out which fabrics are already tested.

11) How quickly are the test results posted on your web site?
Results are posted when the testing is complete and the results are received. Please allow 2-5 weeks for result to be posted.

The COM test lab in Grand Rapids, MI is working with limited staff and the turnaround times have increased significantly. We ask for your patience as we work through this challenging time, together.

12) Can I request that my test yardage be used for my order after the testing is complete?
No, test yardage is completely utilized for testing purposes.

13) Can I sign a waiver for my textile or laminate to be applied even though testing states a “failed” result?
No. In most cases when a fabric fails, manufacturing is unable to work with the fabric. Please know That Steelcase wants you to have the best products with long lasting quality. In order to obtain that, we must only manufacture our products with suitable materials.

14) Does fabric ever fail in production situations even though it is posted as a pass on your web site?
On very rare occasions, this may be a risk. However, Steelcase does reserve the right to reject or reverse any COM approval that does not meet the manufacturing requirements in actual production. COM approval may be rejected or reversed because not all application testing is based on actual production conditions and because some materials vary in fabrication

15) Does Steelcase’s warranty apply to COMs?
No, COM’s are not covered by the Steelcase warranty. Steelcase does not test COM fabric performance which includes durability, piling, colorfastness, stretch, fraying, etc. Each COM vendor is responsible for all warranty claims related to fabric performance.
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Laminate
1) Why does laminate need to be tested?
Steelcase tests laminate for production application. Some laminates may not be suitable for production due to gloss level, scratch resistance, thickness and/or other conditions. Peel coat laminates and metal laminates are not available in the open line laminate program.

2) How do I get my laminate tested?
First, complete a testing request form. Second, contact your laminate supplier to order a 4'x8' test sheet.

3) After my laminate has been approved, how do I price my order?
Open Line laminates are available at an additional $81 (U.S.) per unit, plus the cost of the laminate. If you select Formica, Nevamar, Pionite, or WilsonArt laminate, the cost of the laminate is $1.13 per square foot. (This is a net cost; there is not a discount)

Example:
4’ x 8’ sheet = 32 square feet
32 square feet x $1.13 = $36.16 per sheet. (This is a net cost; there is not a discount)

High Pressure Laminate pricing does not include premium or digitally printed patterns from any suppliers. Laminate costs may vary for other suppliers

4) If I have a special and the size is not standard, how do I calculate and price my order?
Calculation for laminate specials is not needed. Specials engineering products using the Open Line laminate process will be priced at $81 (U.S. list) per unit, plus the cost of the laminate. If you select Formica, Nevamar, Pionite, or Wilson Art laminate to be used on Special Engineering products, the cost of the laminate is $46 (U.S.) per surface. High Pressure Laminate pricing does not include premium or digitally printed patterns from any suppliers.
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Leather
1) Does Steelcase test leather?
No, we do not test leather. If the product accepts Steelcase leather, (look at the Seating Upholstery availability matrices in the Surface Materials Reference Manual to determine if the product can accept leather) then any Customer’s Own Leather is also approved. However, faux leather or any other synthetic materials do need to be tested.

2) How is leather calculated on the seating calculator?
Leather is calculated by the square foot, but please remember that it is only sold in hides.

3) Can I calculate leather on the web site?
Yes, there is a leather seating calculator under calculators on the main COM web page
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CAL TB 133
1) Does Steelcase test fabric for CAL TB 133 also?
Yes, but CAL TB 133 is a specific application test requiring additional time and there is a charge for this test.

2) What kind of test is required for CAL TB 133?
If testing is required, Steelcase must comply with official CAL TB 133 testing. This testing is a full-scale chair burn with the specific chair model and specific textile combinations.

3) Does CAL TB 133 apply only to seating?
Yes, CAL TB 133 is only relevant for seating. For more information on CAL TB 133, visit the following web site: www.intekfiregard.com

4) Is CAL TB 133 available on all Steelcase, Turnstone, and Wood Seating?
No, not all chair models are available for CAL 133 approval.
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Fabric Application Direction
1) What is warp horizontal? /td>
Warp horizontal means that the fabric will be applied on your product as a “railroaded” application. Please reference your fabric swatchcard and the COM web site test results for fabric direction confirmation.

2) What is warp vertical?
Warp vertical means that the fabric will be applied on your product as a “woven way” or “down roll” application. Please reference your fabric swatchcard and the COM web site test results for fabric direction confirmation.

3) How does Steelcase determine the direction a fabric should be applied?
Steelcase depends on the correct specification to be provided by the dealer on every COM order. Dealers must specify fabric application direction on all COM orders. Due to the variety of patterns available in the fabric market today, it is very important to specify the correct direction for every fabric. Always check with the fabric supplier for the correct orientation of each pattern.

4) What direction are fabrics applied to vertical surfaces?
The application direction for COM’s on vertical surfaces varies by product, style #, and fabric pattern. Please reference your fabric swatchcard and the COM web site test results for fabric direction confirmation.
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